Klarna Payments

Select 'Pay Later in 3 interest-free instalments' at the checkout.

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The two remaining payments will be taken at 30 and 60 days. You'll receive notifications when payment is due and when it's taken.

What is Klarna?

Klarna is the provider of payment services to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

Am I eligible/Will I be accepted?

To use Pay later or Pay in 3 interest-free instalments you must be at least 18.

Whilst these options are widely promoted, they are subject to your financial circumstances. When choosing Pay later or Pay later in 3, Klarna's soft-search assessment will not affect your credit rating.

Manage Your Payments

You can manage your latest Klarna invoices anytime via your account at Klarna.com or within the Klarna app. If you need further assistance, please visit Klarna's customer service page.

FAQs

What are my payment options with Klarna?

Payment for your Pay later in 3 option will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

What happens if I cancel or return my order?

As soon as Ana Verdun London has accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. Refunds will be processed within 5-7 business days.

How does Pay later in 3 work?

Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Ana Verdun London and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise, you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Ana Verdun London runs credit searches against you that could impact your credit rating. 

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at Ana Verdun London from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Ana Verdun London. All transactions take place via connections secured with the latest industry-standard security protocols.

I still have questions regarding payment, how can I get in touch?

Visit Klarna’s Customer Service page for a full list of FAQ’s and live chat support or call Klarna on 020 300 50833.

Klarna Account                     Help