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In the unlikely event that goods are delivered faulty or damaged please contact us as soon as possible on +44 (0)20 8995 4722 or at ana@anaverdun.com so we can arrange a replacement or refund. If the package you receive is damaged or open please DO NOT ACCEPT THE DELIVERY and contact us immediately to arrange a replacement. We will cover the postage costs of returning the goods and issue a re-delivery.

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within 6 months after delivery. All items that are returned as faulty will be assessed by Ana Verdun London, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any postage costs incurred.


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