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INTERNATIONAL RETURNS

When returning an item from overseas, please still make sure to follow the steps in To Return an Item to Us.

Ana Verdun London does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These are the customer’s responsibility. Therefore we strongly recommend using a secure and tracked service to return the goods to Ana Verdun London.

If a customs declaration form is required, please ensure the package is clearly marked 'Returned Item'. This will ensure that no additional customs fees are incurred. In the event that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.

If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant customs or postal service before returning the item. Alternatively you can contact us for further assistance on +44 (0)20 8995 4722.


 

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